SUPPORT CENTRE
Frequently Asked Questions
Find practical answers about our books, digital reading, payments, publishing services, partnerships, and account support.
How Can We Help?
Browse the topics below. If your question is not covered, our team will be happy to help.
General Questions
Mushila Writes is an independent digital publishing and knowledge platform focused on books, African storytelling, leadership, faith, business, environmental awareness, research, and educational resources.
Mushila Writes was founded by Victor Isaacs Mushila, an author, storyteller, and publisher committed to creating work that educates, inspires, and encourages positive social transformation.
The catalogue covers fiction, non-fiction, leadership, business, faith and spirituality, health and wellness, environmental conservation, poetry, social justice, and related subjects. Availability varies by title.
Digital titles can be accessed online from locations outside Kenya, subject to the access and payment options offered for each publication.
Books & Digital Reading
Visit the Books page, open the title you want, and follow the purchase instructions shown on that book’s page. Reading access should be available after the payment has been confirmed and linked to your account.
Mushila Writes supports secure online reading for applicable titles. Downloadable files are available only where a publication explicitly offers a download option.
Yes. The website is designed to adapt to smartphones, tablets, laptops, and desktop computers. For the best experience, use an up-to-date browser and a reliable internet connection.
Some content may be freely accessible. Titles that require purchase or another access entitlement require you to follow the registration and access instructions shown on the site.
Purchased access is intended for personal use unless the title states otherwise. Do not share account credentials or redistribute copyrighted material without permission.
Payments & Billing
M-Pesa and other payment methods may be offered depending on the product and current checkout configuration. Please rely on the payment options actually displayed during checkout.
Many electronic payments are confirmed within a short time, but delays can occur. If you have been charged and access has not appeared, do not pay repeatedly; contact support with the transaction details.
Keep the payment provider’s confirmation message and any confirmation shown by Mushila Writes. If you need help matching a transaction to your account, contact support and provide the relevant reference securely.
Refund requests are reviewed under the applicable purchase terms and refund policy. Contact support with your order and payment details so the issue can be assessed.
Account & Security
Mushila Writes aims to handle personal information responsibly. Please read the Privacy Policy for details about the information collected, how it is used, and how to make a privacy-related enquiry.
Use the account or reader dashboard options available after signing in. If a particular detail cannot be changed there, contact support for guidance.
Use the password-recovery option on the login page if it is available. If recovery does not work, contact support and never send your password to anyone.
Accounts and purchased access are intended for the registered user unless the relevant product terms expressly allow shared or organisational access. Keep your sign-in details private.
Publishing & Author Services
Mushila Writes offers writing and publishing-related services for selected projects. Depending on the brief, this may include manuscript review, editing, formatting, and digital publishing guidance. Contact us to confirm scope and availability.
You can enquire about writing support, content development, proofreading, copy editing, and manuscript consultation. The work, timeline, and fee depend on the project requirements.
Schools, businesses, NGOs, universities, community organisations, and other institutions can contact us about writing, research, storytelling, digital projects, training, and related consultancy.
Partnerships & Collaborations
We welcome relevant proposals from publishers, libraries, schools, universities, NGOs, businesses, media organisations, and development partners. A collaboration is subject to review and agreement.
Use the Contact page to share your organisation, project idea, objectives, proposed contribution, and preferred next steps. Please do not include confidential personal or financial information in an initial enquiry.
Donations & Project Support
You can support the work by purchasing books, sharing published work, proposing a partnership, or enquiring about support for a specific initiative. Use only payment instructions published through official Mushila Writes channels.
Depending on the initiative and any agreed funding terms, support may contribute to publishing, literacy, youth learning, environmental awareness, and digital educational resources. Contact us for details about a particular project.
Yes, you may contact us with the initiative you are interested in supporting, your organisation’s objectives, and any proposed sponsorship conditions. Any arrangement should be agreed in writing.
Copyright & Permissions
Books, articles, graphics, branding, and other material may be protected by copyright. Obtain permission from the relevant rights holder before reproducing substantial material, unless an applicable legal exception permits it.
Brief quotations for purposes such as review, scholarship, journalism, or research may be permitted under applicable law when properly attributed. For extensive extracts, adaptations, or republication, request permission first.
Ownership depends on the particular work and any applicable publishing agreement. Unless a page or publication states otherwise, do not assume that all content is owned by the same person or entity.
Technical Support
Try refreshing the page, checking your connection, and using an up-to-date browser. If the problem continues, contact support and describe the page, device, browser, approximate time, and any error message. Avoid sending passwords or full payment credentials.
Check that you are signed into the account used for the purchase and allow time for confirmation. If access is still missing, contact support with the book title, approximate payment time, and transaction reference. Do not share your PIN or password.
Use the Contact page or email info@mushilawrites.com. The published phone contact is +254 722 711 684. For payment issues, include only the transaction information needed to identify the payment.
Still Have Questions?
Whether you need help with a book, an account, a manuscript, a digital project, or a potential partnership, please get in touch.
Why Mushila Writes?
A publishing and knowledge platform built around stories, ideas, and learning.
Books & Ideas
Explore writing across literature, faith, leadership, health, business, and the environment.
African Voices
Discover perspectives and experiences rooted in African life and cultural identity.
Knowledge
Find resources and stories intended to inform, encourage reflection, and inspire action.
Positive Impact
Support literacy, thoughtful dialogue, environmental awareness, and community learning.
You may also wish to review our Privacy Policy, Terms, and Contact page.